Shipping policy

RINGELRY — Shipping Policy

Last Updated: August 25, 2026

At RINGELRY, a jewelry brand operated by GR Diamonds and Jewellery, we take great care in preparing, packaging, and shipping every order.

Because many of our jewelry pieces are made to order, your order may require production time before it is shipped.

1. Order Processing & Production

Most RINGELRY jewelry is made to order.

After your order is successfully placed and payment is confirmed, we begin preparing your jewelry for production.

Standard Production Time

Estimated production time: 7–12 business days

Production time may vary depending on:

  • Product design

  • Ring size

  • Diamond availability

  • Metal selection

  • Customization

  • Engraving

  • CAD/design approval

  • Order volume

  • Quality-control requirements

The estimated production or ship-out time shown on the individual product page will take priority over the general timeframe stated in this policy.

Please note: Production time and shipping time are separate.

2. Shipping Options

Once your jewelry has completed production and quality inspection, it will be shipped using an appropriate tracked shipping service.

Depending on the destination and availability at checkout, RINGELRY may offer:

Standard / Economy Shipping

Estimated transit time: 10–15 business days after shipment

Express Shipping

Estimated transit time: 5–8 business days after shipment

Express shipping reduces the transit time after the order has shipped. It does not automatically reduce the jewelry production time.

For example:

7–12 business days production + 5–8 business days express shipping

The actual delivery date may vary depending on the destination, carrier, customs, weather, and other circumstances outside our control.

3. Shipping Costs

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, RINGELRY may offer:

  • Free standard shipping

  • Promotional free shipping

  • Discounted express shipping

  • Other shipping promotions

Shipping promotions may be subject to additional terms and conditions.

4. USA Shipping

The United States is one of our primary markets.

Orders shipped within the USA will be sent using a reputable tracked courier service.

Depending on the order value, destination, and carrier availability, shipping may require:

  • Tracking

  • Signature confirmation

  • Additional delivery verification

  • Other security procedures

For high-value jewelry orders, additional security measures may be used to help protect your purchase during transit.

5. International Shipping

RINGELRY may ship to customers in countries where our shipping partners and applicable regulations permit delivery.

International shipping availability may vary depending on:

  • Destination country

  • Customs regulations

  • Carrier restrictions

  • Product type

  • Import regulations

  • Local laws

If your country is available at checkout, the applicable shipping options will be displayed before payment.

6. Tracking Information

Once your order has been shipped, we will provide tracking information to the email address associated with your order.

Tracking information may take some time to become active after the carrier receives and scans the package.

You can use the tracking number provided to monitor the progress of your shipment.

7. Signature Confirmation

For certain high-value jewelry orders, signature confirmation may be required upon delivery.

This security measure helps protect valuable jewelry shipments from unauthorized delivery or theft.

If signature confirmation is required, the carrier may not leave the package unattended.

8. Shipping Insurance

Where applicable, RINGELRY may insure eligible shipments against loss or damage while the package is in transit.

Insurance coverage is subject to the terms and conditions of the shipping carrier or insurance provider.

Customers should contact RINGELRY as soon as possible if a shipment appears to be lost, damaged, or tampered with.

9. Lost or Delayed Packages

Once your order has been shipped, it is handled by the shipping carrier.

Delivery delays may occur due to:

  • Severe weather

  • Customs clearance

  • Carrier delays

  • Public holidays

  • Incorrect address information

  • Transportation disruptions

  • Security checks

  • Unforeseen events

RINGELRY will reasonably assist customers in communicating with the carrier and investigating delayed or lost shipments.

However, we cannot guarantee delivery dates once the package is in the carrier's possession.

10. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully verify:

  • Full name

  • Street address

  • Apartment/unit number

  • City

  • State/province

  • ZIP/postal code

  • Country

  • Phone number

If you provide an incorrect address and the shipment is returned to us, additional shipping charges may apply for reshipment.

If you notice an address error before your order has shipped, please contact us immediately at:

support@ringelry.com

We will make reasonable efforts to update the address where possible.

11. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage charges, or other government fees.

These charges depend on the destination country's laws and regulations.

Unless specifically stated otherwise at checkout:

Customs duties, import taxes, VAT, and other destination-country charges are the responsibility of the customer.

RINGELRY does not control these charges and cannot guarantee the amount that may be assessed by local authorities.

Customers are responsible for understanding the import requirements applicable to their country.

12. Customs Delays

International shipments may be delayed by customs authorities.

Customs clearance times vary by country and are outside RINGELRY's control.

A customs delay does not necessarily mean that your package has been lost.

RINGELRY is not responsible for delivery delays caused by customs authorities, provided that we have fulfilled our shipping obligations.

13. PO Boxes

For security and carrier restrictions, RINGELRY may not be able to ship certain high-value jewelry orders to PO Boxes.

If a PO Box address is provided and the selected shipping service cannot deliver to that address, we may contact you to request an alternative physical delivery address.

14. Shipping Restrictions

Certain products or destinations may be subject to shipping restrictions.

We may be unable to ship to locations where:

  • Shipping is prohibited by law

  • Carrier service is unavailable

  • Customs restrictions prevent delivery

  • Insurance coverage is unavailable

  • Security restrictions apply

If we are unable to fulfill an order because of a shipping restriction, we will contact the customer and provide an appropriate resolution where applicable.

15. Address & Delivery Security

Because RINGELRY sells valuable jewelry, certain orders may receive additional security checks before shipment.

We may request additional information to verify:

  • Billing information

  • Shipping information

  • Order details

  • Customer identity

  • Payment authorization

These measures are designed to help prevent unauthorized or fraudulent transactions.

Such verification may occasionally delay shipment.

16. Order Changes After Purchase

If you need to change your shipping address, ring size, engraving, metal, or other order details, contact us as soon as possible.

Once production has started, changes may not be possible.

Additional charges may apply for changes that require:

  • Re-design

  • Re-CAD

  • Reproduction

  • Additional materials

  • Additional labor

  • Resizing

  • Re-shipping

17. Rush Orders

RINGELRY may offer rush production or expedited services for selected products.

Rush service availability depends on:

  • Product design

  • Diamond availability

  • Ring size

  • Customization

  • Production capacity

  • Shipping destination

A rush request should be made before placing the order whenever possible.

Rush production fees, if applicable, will be communicated before approval.

Express shipping does not automatically mean rush production.

18. Holiday & Peak Season Delays

During periods of unusually high order volume, holidays, promotional events, or peak wedding/engagement seasons, production and shipping times may be longer than normal.

We recommend placing orders in advance when the jewelry is needed for a specific date.

19. Delivery Date Requests

If you are purchasing jewelry for a:

  • Proposal

  • Wedding

  • Anniversary

  • Birthday

  • Engagement

  • Holiday

  • Other special occasion

please contact us before ordering if you have a specific required delivery date.

We will provide the best available estimate based on the product and destination.

However, a requested delivery date is not guaranteed unless RINGELRY expressly confirms it in writing.

20. Damaged Package

If your package arrives visibly damaged, opened, or tampered with:

  1. Photograph the package before opening it.

  2. Photograph the shipping label.

  3. Photograph any visible damage.

  4. Record the condition of the jewelry and packaging.

  5. Contact RINGELRY as soon as possible.

Please email:

support@ringelry.com

with your order number and supporting photographs.

This information may be required for a carrier or insurance claim.

21. Missing Items

If an item appears to be missing from your shipment, please contact us as soon as possible.

Provide:

  • Order number

  • Customer name

  • Description of the missing item

  • Photographs of the packaging

  • Photographs of the items received

We will investigate the issue and provide an appropriate resolution.

22. Shipping & Returns

Shipping charges and return shipping requirements may be governed by our separate:

Return & Refund Policy

Please review our Return & Refund Policy before purchasing.

For returned products, customers may be responsible for return shipping costs where specified by that policy.

Custom and personalized jewelry may be subject to different return conditions.

23. Shipping & Warranty

Shipping-related issues do not affect your applicable RINGELRY jewelry warranty.

Warranty claims are handled according to our:

Jewelry Warranty Policy

24. Delivery Confirmation

A package may be considered delivered when the applicable shipping carrier records the shipment as delivered to the address provided at checkout.

If the carrier shows your package as delivered but you cannot locate it, please contact us immediately.

We may work with the carrier to investigate the delivery.

25. Carrier Delays & Force Majeure

RINGELRY is not responsible for delays caused by circumstances beyond our reasonable control, including:

  • Severe weather

  • Natural disasters

  • Customs delays

  • Government restrictions

  • Transportation disruptions

  • Carrier operational issues

  • Strikes

  • Civil disturbances

  • Public emergencies

  • Other unforeseen events

We will make reasonable efforts to assist customers when such events occur.

26. Contact Us

If you have questions regarding shipping or delivery, please contact:

GR Diamonds and Jewellery
Brand: RINGELRY
Email: support@ringelry.com
Website: RINGELRY