Privacy policy

RINGELRY — Privacy Policy

Last Updated: August 25, 2026

At RINGELRY, a jewelry brand operated by GR Diamonds and Jewellery, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit, browse, create an account, place an order, or otherwise interact with our website and services.

By using the RINGELRY website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit or use our website, we may collect certain information about you, your device, your interaction with our website, and information necessary to process your purchases.

We may collect information through:

  • Information you provide directly to us

  • Information collected automatically

  • Cookies and similar technologies

  • Shopify and other service providers

  • Information received from payment, shipping, advertising, analytics, or other third-party services

2. Personal Information You Provide

When you place an order, create an account, contact us, subscribe to our communications, or otherwise interact with RINGELRY, we may collect:

  • Full name

  • Email address

  • Telephone/mobile number

  • Billing address

  • Shipping address

  • Payment-related information

  • Order information

  • Ring size

  • Jewelry preferences

  • Customization details

  • Engraving information

  • Gift recipient information

  • Customer service communications

  • Information you voluntarily provide to us

For custom and personalized jewelry, we may collect additional information necessary to manufacture and fulfill your order.

3. Payment Information

When you make a purchase, payment information is processed through applicable payment processors and Shopify's payment infrastructure.

Depending on the payment method used, payment providers may collect information such as:

  • Payment-card details

  • Billing information

  • Payment authorization information

  • Transaction details

RINGELRY does not intentionally store your complete credit-card number on our own systems.

Payment providers may process your information according to their own privacy policies and terms.

4. Automatically Collected Information

When you access our website, certain information may automatically be collected, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Approximate location

  • Language preferences

  • Referring website

  • Pages visited

  • Products viewed

  • Search activity

  • Time spent on pages

  • Date and time of website visits

  • Website interactions

  • Other technical information

This information helps us understand how visitors use our website and improve our services.

5. Cookies & Similar Technologies

RINGELRY and our service providers may use cookies, pixels, tags, scripts, and similar technologies.

These technologies may be used to:

  • Keep items in your shopping cart

  • Remember preferences

  • Maintain website functionality

  • Understand website traffic

  • Analyze customer behavior

  • Improve website performance

  • Measure advertising effectiveness

  • Provide relevant advertisements

  • Personalize your shopping experience

Some cookies are necessary for the website to function properly, while others may be used for analytics, functionality, or advertising.

You may control cookies through your browser settings and, where available, our cookie-consent tools.

Disabling certain cookies may affect website functionality.

6. How We Use Your Information

We may use personal information to:

Order & Fulfillment

  • Process your orders

  • Manufacture your jewelry

  • Customize products

  • Process payments

  • Ship orders

  • Provide tracking information

  • Handle returns and refunds

  • Provide warranty and repair services

Customer Service

  • Respond to inquiries

  • Provide customer support

  • Communicate regarding orders

  • Resolve problems

  • Handle complaints

Website & Business Operations

  • Operate our website

  • Maintain website security

  • Prevent fraud

  • Detect unauthorized transactions

  • Improve our products

  • Improve our website

  • Analyze customer behavior

  • Improve customer experience

Marketing

Where permitted by applicable law, we may use your information to:

  • Send promotional emails

  • Send product announcements

  • Inform you about new collections

  • Send special offers

  • Send abandoned-cart communications

  • Provide personalized recommendations

  • Measure marketing performance

7. Custom & Personalized Jewelry Information

Because RINGELRY offers made-to-order and personalized jewelry, we may retain information required to manufacture and service your jewelry.

This may include:

  • Ring size

  • Metal selection

  • Diamond specifications

  • Gemstone specifications

  • Engraving

  • CAD/design information

  • Custom measurements

  • Personalization details

  • Order specifications

We may retain this information for legitimate business purposes, including warranty, repair, resizing, customer service, and order-history purposes.

8. How We Share Personal Information

We do not sell your personal information for monetary consideration.

We may share necessary information with trusted service providers that help us operate our business.

These may include:

Shopify

Our online store is powered by Shopify.

Shopify may process information necessary to provide e-commerce, checkout, hosting, security, analytics, and related services.

Payment Providers

Necessary information may be shared with payment processors to authorize and process transactions.

Shipping Providers

We may provide shipping providers with information such as:

  • Name

  • Shipping address

  • Phone number

  • Email address

  • Order information

This allows them to deliver your purchase and provide shipment updates.

Manufacturing & Jewelry Service Providers

For certain orders, we may share necessary specifications with trusted:

  • Jewelry manufacturers

  • Diamond suppliers

  • Gemstone suppliers

  • CAD designers

  • Engraving providers

  • Jewelry service providers

These parties receive only information reasonably necessary to fulfill the applicable service.

Technology & Marketing Providers

We may use third-party providers for:

  • Analytics

  • Advertising

  • Email marketing

  • Customer support

  • Reviews

  • Fraud prevention

  • Website functionality

Legal Requirements

We may disclose information when reasonably necessary to:

  • Comply with applicable laws

  • Respond to lawful requests

  • Protect our rights

  • Prevent fraud

  • Protect customers or others

  • Investigate suspected illegal activity

  • Enforce our agreements and policies

9. Advertising & Analytics

We may use third-party advertising and analytics services to understand website activity and measure marketing campaigns.

These services may use cookies, pixels, or similar technologies.

Depending on your location and applicable law, you may have the right to opt out of certain forms of targeted advertising or data sharing.

10. Email & Marketing Communications

If you subscribe to RINGELRY marketing communications, we may send:

  • New product announcements

  • Jewelry collections

  • Special offers

  • Promotional campaigns

  • Seasonal promotions

  • Brand updates

  • Educational content

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.

Even after unsubscribing from marketing communications, we may still send necessary transactional communications such as:

  • Order confirmations

  • Shipping notifications

  • Delivery updates

  • Customer service messages

  • Warranty communications

  • Important policy or account notices

11. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

You should also take reasonable precautions to protect your account information and passwords.

12. Data Retention

We retain personal information for as long as reasonably necessary for legitimate business purposes, including:

  • Processing orders

  • Customer service

  • Warranty and repair

  • Accounting and tax requirements

  • Fraud prevention

  • Dispute resolution

  • Legal compliance

  • Business recordkeeping

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

13. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Request information about our data practices

  • Opt out of certain marketing communications

  • Opt out of certain targeted advertising or data sharing

  • Request a copy of certain personal information

To exercise a privacy right, contact us using the information provided below.

We may need to verify your identity before completing certain requests.

14. California Privacy Rights

If you are a California resident, applicable California privacy laws may provide additional rights concerning your personal information.

Depending on applicable law, these may include rights to:

  • Know what categories of personal information we collect

  • Request access to certain personal information

  • Request deletion of certain personal information

  • Request correction of inaccurate information

  • Opt out of certain sale or sharing of personal information

  • Opt out of certain targeted advertising

  • Receive equal treatment for exercising applicable privacy rights

RINGELRY does not sell personal information for monetary consideration.

However, certain cookies, advertising technologies, analytics services, or similar technologies may be considered "sharing" or targeted advertising under certain privacy laws.

Where required, we will provide applicable opt-out mechanisms.

15. Other U.S. State Privacy Rights

Depending on your state of residence, you may have additional privacy rights under applicable state privacy laws.

These rights may include rights relating to:

  • Access

  • Correction

  • Deletion

  • Data portability

  • Opting out of targeted advertising

  • Certain forms of profiling

  • Sale or sharing of personal information

The availability of these rights depends on applicable law.

If you believe you have a privacy request, contact us at:

support@ringelry.com

16. Children's Privacy

The RINGELRY website is not intended for children under 13.

We do not knowingly collect personal information directly from children under 13.

If you believe that a child has provided personal information to us, please contact us so that we can investigate and take appropriate action.

17. Third-Party Websites

Our website may contain links to third-party websites and services.

These may include:

  • Payment providers

  • Social-media platforms

  • Shipping providers

  • Review platforms

  • Advertising platforms

  • Other external websites

RINGELRY does not control these third-party websites.

We are not responsible for their privacy practices, security, content, or policies.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

18. Social Media

RINGELRY may use social-media integrations, advertising tools, pixels, and social plugins.

If you interact with these features, the applicable social-media provider may collect information according to its own privacy policy.

Your interactions with those platforms are governed by their respective terms and policies.

19. International Data Transfers

RINGELRY may serve customers located in different countries.

As a result, personal information may be processed, stored, or transferred to countries other than the country where you reside.

Where required by applicable law, we will take reasonable steps to provide appropriate safeguards for such transfers.

20. Fraud Prevention

We may use personal information to detect and prevent:

  • Payment fraud

  • Identity fraud

  • Unauthorized transactions

  • Account abuse

  • Return fraud

  • Promotional abuse

  • Other suspicious activity

We may share necessary information with payment processors, fraud-prevention providers, shipping providers, and other relevant service providers for these purposes.

21. Business Transfers

If GR Diamonds and Jewellery or the RINGELRY business is involved in:

  • A merger

  • Acquisition

  • Sale of assets

  • Reorganization

  • Financing

  • Bankruptcy

  • Other business transaction

personal information may be transferred as part of the applicable transaction, subject to applicable law.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our business

  • Changes to our services

  • Changes in technology

  • Changes in applicable laws

  • Changes in our privacy practices

When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically.

23. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have concerns about how your information is handled, please contact us:

GR Diamonds and Jewellery
Brand: RINGELRY
Email: support@ringelry.com
Website: RINGELRY