Refund policy
RINGELRY — Return & Refund Policy
Last Updated: August 25, 2026
At RINGELRY, a jewelry brand operated by GR Diamonds and Jewellery, we take great care in crafting and inspecting every piece before it is shipped.
Because many of our products are made to order and customized specifically for each customer, our return and refund policy differs depending on whether an item is standard, made-to-order, or personalized.
By placing an order with RINGELRY, you acknowledge and agree to the terms below.
1. Our Return Policy
We want you to feel confident when purchasing from RINGELRY.
Eligible standard jewelry may be returned within:
30 Days of Delivery
The return period begins on the date the carrier records the order as delivered.
To qualify for a return, the item must:
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Be in its original condition.
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Be unworn.
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Be undamaged.
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Not have been resized, modified, engraved, or altered.
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Include the original jewelry packaging.
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Include applicable certificates and documentation.
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Include all accessories originally supplied with the order.
Items that do not meet these conditions may be refused or may be subject to a deduction.
2. Important — Made-to-Order Jewelry
Many RINGELRY products are made to order.
When you place an order, we may specifically source materials, diamonds, gemstones, and other components and manufacture the jewelry according to your selected specifications.
Therefore:
Made-to-order, custom, and personalized jewelry may be non-returnable unless specifically stated otherwise on the product page or confirmed by RINGELRY in writing.
This may include products with:
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Custom ring size
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Special metal selection
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Customer-selected diamond
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Customer-selected gemstone
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Engraving
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Custom CAD design
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Personalized details
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Special modifications
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Bespoke design
3. Custom & Personalized Jewelry
The following items are generally not eligible for return or refund:
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Engraved jewelry
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Personalized jewelry
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Custom CAD designs
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Bespoke jewelry
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Specially modified jewelry
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Jewelry made according to customer-specific specifications
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Jewelry resized specifically at the customer's request
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Custom ring sizes where the product was manufactured specifically for that size
This restriction does not apply where the product is defective, incorrectly manufactured, or where applicable law provides otherwise.
4. Incorrect Ring Size
Customers are responsible for selecting the correct ring size.
We strongly recommend obtaining a professional ring-size measurement before placing an order.
If you order the wrong size:
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The item may not qualify for a return.
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Resizing may be available depending on the design.
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Additional resizing and shipping fees may apply.
Certain ring designs cannot be resized or can only be resized within a limited range.
Please contact us before ordering if you are uncertain about your ring size.
5. Wrong or Defective Item
If you receive an item that:
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Is materially different from what you ordered;
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Contains a manufacturing defect;
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Has the wrong metal;
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Has the wrong ring size due to a manufacturing error;
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Contains the wrong diamond/gemstone;
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Has an engraving error caused by RINGELRY; or
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Was damaged before delivery,
please contact us as soon as possible.
We may offer:
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Repair
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Replacement
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Reproduction
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Resizing
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Refund
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Another appropriate resolution
depending on the circumstances.
6. Damaged Package on Arrival
If your package appears damaged, opened, or tampered with when delivered:
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Photograph the package before opening it.
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Photograph the shipping label.
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Photograph the damage.
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Photograph the jewelry and packaging.
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Contact RINGELRY immediately.
Please email:
and include your order number and photographs.
We may require this information to investigate the shipment and, where applicable, submit a carrier or insurance claim.
7. How to Request a Return
Before sending anything back, you must contact RINGELRY and obtain return authorization.
Step 1 — Contact Us
Email:
Include:
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Order number
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Customer name
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Email used for the order
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Product name
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Reason for return
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Photographs, if requested
Step 2 — Return Authorization
If your return is approved, we will provide return instructions.
Do not send jewelry to an address without receiving return instructions from RINGELRY.
Unauthorized returns may be delayed or refused.
Step 3 — Secure Packaging
The jewelry must be securely packaged using appropriate protective packaging.
We recommend using the original RINGELRY packaging whenever possible.
Step 4 — Insured & Tracked Shipping
Because jewelry is a high-value product, returned jewelry should be shipped using an insured and trackable shipping service.
The customer is responsible for the package until it is received by RINGELRY.
8. Return Shipping Costs
Unless the return is due to a RINGELRY error or manufacturing defect:
The customer is generally responsible for return shipping costs.
If RINGELRY sent an incorrect product or the product has a confirmed manufacturing defect, we may provide appropriate return shipping assistance.
9. Return Inspection
After receiving the returned item, our team will inspect it to verify:
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Condition
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Wear or damage
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Ring size
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Engraving
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Product specifications
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Included documentation
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Packaging
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Originality of the returned item
The inspection may take several business days.
A refund will only be processed after the return has been approved.
10. Refunds
Once an eligible return is approved, the refund will generally be issued to the original payment method.
Refund processing time may vary depending on:
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Payment provider
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Bank
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Credit-card company
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Payment method
RINGELRY does not control the time required by your bank or payment provider to post the refund.
11. Refund Deductions
Where permitted by applicable law, refunds may be adjusted for costs associated with:
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Return shipping
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Original shipping charges
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Customization
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Engraving
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Resizing
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Missing components
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Damage
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Excessive wear
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Missing certificates or accessories
We will communicate any applicable deduction before processing the refund where reasonably possible.
12. Items That Are Not Eligible for Return
Unless required by applicable law or otherwise approved by RINGELRY, the following are generally non-returnable:
Custom Jewelry
Jewelry manufactured specifically according to customer specifications.
Personalized Jewelry
Engraved or otherwise personalized products.
Resized Jewelry
Jewelry that has been resized at the customer's request.
Modified Jewelry
Jewelry that has been altered or modified after purchase.
Damaged or Worn Jewelry
Items showing:
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Scratches
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Bending
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Broken prongs
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Damage
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Signs of wear
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Alteration
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Improper use
Missing Components
Items returned without required certificates, documentation, accessories, or original components may not qualify for a full refund.
13. Final Sale Items
Certain products may be designated as Final Sale.
Final Sale products are not eligible for return or exchange unless:
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The product is defective;
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RINGELRY shipped the wrong product; or
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Applicable law provides otherwise.
Any Final Sale restriction will be displayed on the applicable product page or communicated before purchase.
14. Exchanges
We generally do not provide direct exchanges for custom or personalized jewelry.
For eligible standard products, an exchange may be considered subject to:
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Product availability
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Return eligibility
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Condition requirements
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Price differences
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Shipping costs
If you would like a different ring size or product, please contact us before returning the original item.
15. Order Cancellation
If you need to cancel an order, contact us immediately at:
Cancellation may be possible only if production has not started.
Once production or customization has begun, cancellation may not be possible because materials and manufacturing resources may have already been committed specifically to your order.
Custom and personalized orders may therefore be non-cancellable once production begins.
16. Change of Mind
For eligible standard products, a change-of-mind return may be accepted within the applicable return period.
However, made-to-order, custom, personalized, engraved, resized, and specially modified products may not qualify for a change-of-mind return.
17. Lost Return Shipments
The customer is responsible for the returned package until it is delivered to RINGELRY.
We strongly recommend:
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Insured shipping
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Tracking
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Signature confirmation where appropriate
RINGELRY is not responsible for return packages lost or damaged during transit when the customer has arranged the return shipment.
18. International Returns
International customers are responsible for following applicable return-shipping and customs requirements.
Additional customs, duties, taxes, or shipping charges may apply when returning an item internationally.
RINGELRY cannot guarantee reimbursement of international customs charges unless expressly stated in writing.
19. Warranty vs. Return
A return and a warranty claim are different.
If your jewelry develops an issue after the applicable return period, it may still qualify for service under the RINGELRY Jewelry Warranty Policy.
Warranty claims may include eligible manufacturing defects but generally do not cover:
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Normal wear and tear
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Accidental damage
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Loss or theft
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Improper use
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Unauthorized repairs
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Unauthorized resizing
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Chemical damage
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Improper cleaning
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Intentional damage
Please refer to our Jewelry Warranty Policy for complete warranty terms.
20. Diamond & Certificate Returns
If a product includes a diamond grading report, certificate, or other documentation, it must be returned with the jewelry when applicable.
Missing certificates or documentation may delay the return inspection and may result in a deduction where permitted by law.
21. Promotional Orders
If an item was purchased using a promotional discount, the refund will generally be calculated based on the actual amount paid for the returned product.
Promotional shipping offers, discounts, gifts, or other benefits may be subject to additional terms.
22. Gift Orders
If a product was purchased as a gift, the same return eligibility requirements apply.
Refunds will generally be issued to the original purchaser/payment method unless otherwise required by applicable law.
23. Return Abuse & Fraud
RINGELRY reserves the right to investigate suspicious return activity.
We may refuse future returns or take other appropriate action where there is evidence of:
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Return fraud
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Product substitution
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Excessive returns
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Jewelry tampering
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False claims
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Unauthorized use of another customer's order information
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Abuse of our return policy
Nothing in this section limits rights that cannot legally be restricted.
24. Consumer Rights
This policy is not intended to limit any mandatory consumer rights available under applicable law.
Where applicable law provides you with greater rights than those described in this policy, those rights will apply.
25. Changes to This Policy
RINGELRY may update this Return & Refund Policy from time to time.
Any changes will be posted on this page with an updated "Last Updated" date.
The policy applicable to an order will generally be the version in effect when the order was placed, subject to applicable law.
26. Contact Us
For return, refund, cancellation, or exchange questions, please contact:
GR Diamonds and Jewellery
Brand: RINGELRY
Email: support@ringelry.com
Website: RINGELRY